Pet Lovers Centre is a home-grown pet retail and service chain that was founded in 1973 as a family hobby business. The company only rapidly grew since the second generation of the Ng family took over in 1995. Since then, they have expanded to Malaysia and eventually to Asia. Pet Lovers Centre is currently the only one that has vet-trained, pet care consultants (PCCs) stationed in their stores to provide professional advice on pet care. Pet Lovers Centre is also the only one that offers customers on-time delivery to their doorsteps, as well as the option to make purchases or check their membership points online.